Help & Support

You pay for the time the two of you actually speak. Credits are charged per second of conversation, yours and Airi's, and thinking or silence costs nothing. A typical exchange (your line and her reply, about ten seconds) is roughly 12 credits. Every new account starts with 600 free credits, about 8 minutes of speaking, with no credit card. You can top up at any time from the credit counter at the top of the app.

It is not a subscription: you buy a pack once, nothing renews, and credits never expire. Packs are $5 for 2,600 credits, $10 for 7,200 and $20 for 17,000, paid by card through Polar. Where it is offered, which today means Indonesia, the app shows rupiah instead and you can pay by QRIS, bank transfer or card through Konvert, so no credit card is needed. The price you see in the app before you pay is the price you are charged.

Airi speaks English, and the app is in English too. If you get stuck you can slip in a word of your own language; she will still answer in English.

There are six: Easy English (the default, simplest words), Friendly Tutor, Caring, Empathy, Cheerful and Sarcastic. They differ in warmth and wit, not in how carefully they correct you. Start with Easy English, and switch whenever you like from the persona chip in the app, even in the middle of a conversation.

She does not score your pronunciation, predict an exam band, issue certificates, or run a course with lessons. There is no human tutor and no app in the App Store or Google Play: Airi runs in your browser. She is a partner for speaking practice, and how much you improve depends on how often you talk.

Yes. Conversation history is stored so Airi can remember your name and what you last talked about. It is kept for as long as your account exists. To have your data deleted, email sales@adsmediamix.id. The details are in our Privacy Policy.

Write to us and we will look at it. If you were charged twice, or you paid and the credits did not arrive, email sales@adsmediamix.id within 7 days of the charge, with the email address of your account, and we will check the payment and put it right. Credits are one-off purchases, so a pack that was delivered is not refundable except where the law requires it.

1. Make sure your browser has microphone permission for alvadelia.com (the lock icon in the address bar).
2. Refresh the page and try again.
3. In Chrome, open Settings → Privacy & Security → Site Settings → Microphone and check that alvadelia.com is allowed.
4. Close any other app that may be holding the microphone, such as a video call.
5. In the app, open the microphone menu and pick the microphone you are actually speaking into.

You can always type instead of speaking. Still stuck? Email sales@adsmediamix.id and tell us your browser and device.

Airi and alvadelia.com are made and run by PT Acarindo Internasional, a company registered in Indonesia. Our office is at The Smith Alam Sutera, Unit Office-B/05/0502, Jl. Jalur Sutera Timur, Kunciran, Pinang, Tangerang, Banten 15144, Indonesia. You can reach us at sales@adsmediamix.id.