English for customer service and support

Support work is conversation under pressure: greeting a customer, understanding a problem, staying calm with an angry one, and closing politely — all in clear English, all day.

Airi plays the customer so you can practise the whole call. Ask her to be friendly, confused, or difficult, and rehearse the phrases the job runs on: "I understand how frustrating that is", "Let me look into that for you", "Is there anything else I can help with?" By the time you're on a real call, the words are already yours.

A quick example with Airi

I'm an upset customer. My order still hasn't arrived and it's been a week!

I am sorry for that. Let me check your order now.

Small fix: "I'm sorry about that." Thank you. My order number is 4471.

Thank you. I see it here. It will delivered tomorrow.

"It will be delivered tomorrow." Okay, that's a relief.

How to get the most from it

Master the empathy line

Practise acknowledging feelings before solving the problem — it defuses almost every hard call.

Handle the angry customer

Ask Airi to be genuinely difficult so you can rehearse staying calm and polite.

Close cleanly

Every call should end with a clear summary and "anything else?" — practise it until it's automatic.

Start speaking today

Your first 300 credits are free — no credit card. Sign in and have your first conversation with Airi.

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Frequently asked questions

Can Airi play an angry customer?

Yes. Ask her to be upset, confused, or demanding, and she'll stay in character so you can practise real support situations.

Is this good for call-centre training?

It's ideal for individual practice — unlimited role-plays, gentle correction, and no scheduling a partner.

Voice or text?

Both. Practise by voice for calls, or type for chat-support scenarios.