English for hotel and restaurant staff

In hospitality, English is service. Welcoming a guest, taking an order, explaining the menu, handling a special request or a complaint — warm, clear English is what turns a guest into a happy, returning one.

Airi plays the guest so you can rehearse every part of the shift: check-in and check-out, taking and confirming orders, upselling politely, and calming an unhappy guest. Practise the phrases hospitality runs on until they come easily, even on a busy night.

A quick example with Airi

I'm a guest arriving at your hotel. Hi, I have a reservation under Garcia.

Welcome sir. Can I have your passport please? I will check your reservation.

Small fix: "May I have your passport, please?" Sure, here you go.

Thank you. Your room is ready. You are in room 305, in third floor.

"On the third floor." Great, thank you!

How to get the most from it

Warm welcome first

The greeting sets the guest's whole experience. Practise it until it's natural and warm.

Confirm to avoid mistakes

Repeat orders and requests back to the guest. Rehearse the phrasing.

Handle complaints calmly

Ask Airi to be an unhappy guest and practise apologising and fixing it politely.

Start speaking today

Your first 300 credits are free — no credit card. Sign in and have your first conversation with Airi.

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Frequently asked questions

What hospitality situations can I practise?

Check-in and check-out, taking orders, explaining the menu, requests, upselling, and complaints. Airi plays the guest.

Can Airi play an angry guest?

Yes. Ask her to be upset and practise calming the situation in polite, clear English.

Is it free to start?

Yes, 300 free credits, no credit card.